By viewing and using this website you will be bound by the terms and conditions of this site. If for any reason you do not agree to the terms and conditions outline, then you are not aloud to use this site.
You should carefully read the following Terms and Conditions. Your purchase, use of our goods and our website implies that you have read and accepted these Terms and Conditions.
If you are under 18, you may use our website only with involvement of a parent or guardian. To purchase from us over the Internet you must be over 18 years old.
At RAPP Australia Pty Ltd we value your concerns. If you have any concerns about goods, products, materials, accessories, kits or bags, which appear on our site or our terms and conditions, please contact email@example.com or alternately on 03 5284 0901.
Who You Are Buying From
NEANN and firelogistics are a division of RAPP Australia Pty Ltd and are bound by RAPP Australia Pty Ltd’s Terms and Conditions.
The following definitions shall apply to the terms and conditions set out below which govern these Terms and Conditions for use of the website.
“We”, “Us”, “Our”, “Our Company”, “Seller”, “NEANN”, “firelogistics”, “RAPP Australia”, “RAPP” and “RAPP Australia Pty Ltd”
Means subsidiaries, affiliates of RAPP Australia Pty Ltd and their respective employees, agents and independent contractors.
“You”, “Your”, “Purchaser”, “Customer”, “Client”, “Visitor”, “Visitors”, “User” and “Users”
Means the person, persons, user of, or visitor to the website, accessing the website or purchasing from the website.
“Website”, “Websites”, “Webpage” or “Webpages”
Means this Rapp Australia Website and any links available from or within the website, but does not include any external websites or links to external websites not belonging to or controlled by NEANN, firelogistics and RAPP Australia Pty Ltd.
“Good” , “Goods”, “Item”, “Product”, “Products”, “Materials”, “Accessories”, “Kits” or “Bags”
Means any goods offered, sold or supplied by us.
GST means Goods and Services Tax within the meaning of A New Tax System (Goods and Services) Act 1999.
“Business Days” or “Working Business Days”
Working business days are from Monday to Friday usually between the hours of 9:00am – 4:00pm. Business days exclude weekends.
You do not claim intellectual property right or exclusive ownership to any of our goods, modified or unmodified. All goods are property of independent content providers.
Unless clearly stated, our goods are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our company or its agents be liable for any damages including, but not limited to, direct, indirect, special, punitive, incidental or consequential, or other losses arising out of the use of or inability to use our goods.
The information contained in this website is for general information purposes only. The information is provided by RAPP Australia Pty Ltd and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, goods, services, videos, links or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
You accept that the Internet is not always a reliable and that system outages may occur. We will not be liable for any loss or damages including without limitation, indirect, direct, incidental, consequential or otherwise, loss or corruption of data or damage, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings arising out of or in connection with the use of this website or resulting from your access to, or use of, or inability to use the website and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not we know of the possibility of such damage to the extent permitted by law.
Through this website you are able to link to other websites which are not under the control of RAPP Australia Pty Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, RAPP Australia Pty Ltd takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.
To the extent permitted by law, our maximum liability to you whether for breach of these terms or in negligence or in any other tort or for any other common law or statutory cause of action arising in relation to these terms, the site or the content available through the site is limited to the face value of the good purchased by you and any other related fees (such as delivery).
RAPP Australia Pty Ltd reserves the right to change its policy at any time without prior notice for any reason whatsoever and it is up to the user to ensure they are aware of the current policies in place.
We reserve the right to change or discontinue all or any aspects of the site or page at any time without prior notice for any reason whatsoever.
Errors, Omissions and Manifest Discrepancies
We reserve the right to correct errors or omissions in quotations, acknowledgments, orders, invoices, delivery fees or other documents relating to the goods or the agreement between us and you, whether or not the expression errors, omission and manifest discrepancies is contained in the document.
Modification or Variations
NEANN, firelogistics and RAPP Australia Pty Ltd may revise these terms and conditions of this agreement at any time by amending this page/document.
You are expected to check this page/document from time to time to take notice of any changes we made, as they are binding on you.
Any such revision will be binding and effective immediately upon posting of the revised agreement on our website. We reserve the right to change, suspend or discontinue all or any aspects of the site at any time without prior notice for any reason whatsoever.
Your continued use of our site constitutes agreement to any revision of the terms and conditions of this agreement.
You are unauthorised to make any modification(s) to our goods, pricing, images or website and you shall not place any of our goods, modified or unmodified, on a diskette, CD, DVD, website or any other medium to fit your purposes unless provided with written consent from the respective author.
You also shall not offer them for redistribution or resale of any kind without prior written consent from our company.
You acknowledge and agree that:
- All pictures and images of goods displayed on the website are for illustration purposes only, and the sizes and dimensions of goods may differ in real life;
- You have read any corresponding written description of the goods prior to submitting your order;
- The colour of goods as shown on the Website may vary slightly in shade in real life;
- The colour of the goods displayed may not represent the actual colour of the goods. Please refer to the goods description as to the colour you will be purchasing.
- Where we provide dimensions and measurements in the descriptions of a good (where applicable or available), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your order (including whether the good will be capable of delivery to your delivery address due to sufficient, appropriate and safe access); and
- Any accessory featured with the goods is for illustration purposes only, and may be sold separately.
Copyrights & Trademarks.
The trademarks, names, logos, animations, images and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
The written content displayed on this website is owned by its respective author (or approved from other parties) and may not be reproduced in whole, or in part, without the express written permission of the author.
To find out more information, please contact us at firstname.lastname@example.org
External Links and Links to Affiliated Sites or References to other Websites or Webpages
In addition, RAPP Australia cannot attest to the accuracy of information provided by linked sites. Linking to a website does not constitute an endorsement by NEANN, firelogistics and RAPP Australia Pty Ltd or any of its employees of the sponsors of the site or the goods presented on the site.
RAPP Australia Pty Ltd’s Blog, Twitter & Facebook Account and Other Social Media
You can contact us on Twitter by clicking this link http://www.twitter.com/RAPPAustralia. Please be aware that Twitter is only for social media and news updates.
You can contact us on Facebook by clicking this link http://www.facebook.com/RAPPAustralia. Please be aware that Facebook is only for social media and news updates.
These and other social media sites follow our Terms and Conditions. Any misuse of any of our social media sites follow our Termination of Access & Account Privileges section.
We reserve the right to change or discontinue all or any aspects of the social media sites or pages at any time without prior notice for any reason whatsoever.
Video Hosting, Content and Links
RAPP Australia Pty Ltd websites: www.rappaustralia.com.au, www.neann.com.au and www.firelogistics.com.au doesn’t host any of the video(s) and video content shown/within its own website/server, including any links we add to our sites that re-direct you to video(s) and video content(s) which are uploaded by the popular online video hosting sites like Youtube.com, Vimeo.com, and other popular video hosts either directly or by an embed code.
RAPP Australia cannot be held liable for any video content and any ads advertised before or after the video uploaded by members of 3rd parties’ websites.
We urge all copyright owners, to recognise that the links contained within this site are located somewhere else on the web. If you have any legal issues please contact appropriate media file owners or host. All trademarks, trade names, service marks, images, copyrighted work, logos, etc referenced herein belong to their respective owners/companies.
If a video is violating copyright and you want us to remove that video, its content or have any query regarding such video please do not hesitate to contact us at email@example.com or alternately on 03 5284 0901.
We assure you that customer satisfaction is our top priority and we want our service at RAPP Australia Pty Ltd to reflect that principle. Because we are ISO Certified (ISO 9001:2015) we have a process in place to process a complaint as quickly and efficiently as possible. As we truly appreciate customers who take the time to let us know about their experiences with our company whether they are negative or positive.
All complaints are handle by our complaints department and they can be contact through
Phone: 03 5284 0901
Fax: 03 5282 4892
If your complaint is regarding a product, please contact us on 03 5284 0901 to arrange your goods to be returned.
Should you choose to contact us via email, fax or by post a RAPP Australia Pty Ltd representative will be in contact with you to clarify and gather any additional information.
You can also fill out our Customer Complaints Form here.
Offers, Quotations and Tenders
Any offer, quotation or tender by us will be open for acceptance for no more than 30 days from the date of issue unless otherwise specified in writing by us, and is subject to our right to withdraw offers, quotations and tenders early notwithstanding that the offer; quotation or tender does not state this right elsewhere.
All prices contained in any offer, quotation or tender are subject to alteration by us without notice, unless otherwise specified in writing by us.
Conditions and Changes to Sales, Purchases and Pricing
Prices are determined at the time of order and, prior to payment of the deposit, are subject to change without notice.
Accessories, features or additional goods are not included in any price unless clearly stated otherwise. This also includes goods, features and accessories in photos, layouts, any other attachment or link that have items that appear or may appear to have additional goods, features or accessories in, on or beside them.
All prices quoted are in Australian Dollars and include local taxes (GST) at the checkout, unless stated otherwise.
RAPP Australia Pty Ltd reserve the right not to sell goods to any person, agent, wholesaler, government or company. If a person, agent, wholesaler, government or company has purchase goods through our online store, we reserve the right to refuse to give the goods and in turn, will provide a full refund.
An agreement for the sale of goods between us and you shall not come into existence if an order placed by you for the goods is not accepted by us. Any order for any goods must be accompanied by sufficient information to enable us to proceed with the order.
Goods will be delivered to you by a courier of RAPP Australia Pty Ltd’s choosing, unless clearly stated otherwise by you, during the purchasing process (this may occur additional costs). We reserve the right to change or discontinue all or any good(s) and delivery at any time without prior notice for any reason whatsoever.
If good(s) are sent using Registered Post or a Courier service they will only be sent to addresses where the purchaser can sign for delivery. If you are not at home when the delivery representative calls, they will leave a card in your letterbox to advise you. RAPP Australia Pty Ltd is not responsible for delivery times.
Out of Stock Goods / Availability of Goods
RAPP Australia provides the opportunity for customers to purchase our goods. However, just because a product is available for purchase online, does not imply that the good is available for purchase/delivery immediately.
You acknowledge and agree that from time to time, some goods on the website may be out of stock or unavailable and we may not be able to fulfill all or part of your order(s).
If this occurs, RAPP Australia Pty Ltd will use reasonable endeavours to either source the good(s), or contact you within ten (10) Business Days to either arrange a full or partial refund, or change your order(s) to replace the good(s) with a comparable product in a similar price range (where available) as agreed with you, or come to an alternative arrangement.
Where a comparable product or alternative arrangement cannot be agreed upon, then we will refund you the price paid for the good(s). Where a good which is the subject of an Order has been withdrawn or suspended from sale and your payment for the good(s) has already been processed, we will use reasonable endeavours to refund any money paid to us in respect of that good within ten (10) Business Days from the date that the refund has been agreed upon by us.
Where your Order is affected by an error on the website (for example, in relation to a description of goods, an image, price or otherwise), we will reject the part of the Order that is the subject of the error (at our discretion).
If applicable, RAPP Australia Pty Ltd will proceed to fulfill the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfillment of your Order, you can return your Order to us in accordance with the Returns Policy.
Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. RAPP Australia Pty Ltd is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
We reserve the right to withdraw or suspend any good(s) displayed on the website from sale either temporarily or permanently at any time without notice to you. RAPP Australia Pty Ltd will not be liable to you for any loss you or any third party suffer as a result of a withdrawal or suspension of availability with respect to a particular good.
Stocking and Variations of Bags, Kits and Goods
All goods will be supplied with less stock & optional extras unless specifically quoted.
Minor variations to the bags, kits or goods displayed can occur due to design improvement updates.
We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Some goods will only show one colour even though on the website it has multiple colour options. This is not a mistake, it usually means that we have only made that particular good in the one colour thus far.
The colour of the goods displayed may not represent the actual colour of the goods. Please refer to the goods description as to the colour you will be purchasing.
Colours may also variety due to the brand of material and improvement updates.
NEANN and firelogistics does not require that you register in order to view its products or user comments. Registration is required to use certain interactive features such as purchasing products, posting comments, participating in the blog forums, and in order to submit ideas and participate in competitions.
Our system will hold details of your account and sales transactions with us and they may be viewed only with your username and password.
The access to your account will be terminated if any details or information that is provided by you, to be found incorrect (age, address, etc). Any costs affected by this misinformation will be passed on to you, the user.
RAPP Australia Pty Ltd and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
For more information about your account, please read our Private Policy.
Pricing / Prices
All advertised prices on this website (or our NEANN or firelogistics websites) are for online orders only.
The discounted prices shown on the website are relative to the Recommended Retail Price (RRP). In most cases, the recommended retail price for a product is notified to us by the supplier, with each supplier being obliged under our terms and conditions of trade to take all reasonable steps to properly verify the recommended retail price of a product.
We will always ensure we have reasonable grounds on which to base the suggested price, but we make no guarantee that the suggested price would be the actual price payable for the product from any particular retailer. The prices for all products shown on our website are exclusive of GST and will be included (along with the shipping), at the checkout. Any change in the GST rate shall be automatically applied to the prices of the products.
These prices do not include shipping and handling costs. These costs will be shown at the end of the shopping process and depend on delivery address, delivery method, as well as weight and size of the product.
You can also check your order status at any time under the “my account” and “my orders” sections when you login as a member to the website.
Additional Pricing / Costs
Additional cost can also occur. For example if you accidentally purchase the wrong size of a good (the larger size may cost more), or if you would like the material of the goods changed.
Shipping cost may occur additional charges if you want the goods delivered by express post, or if the size of the goods is larger or weighs more.
All prices quoted are in Australian Dollars and include local taxes (GST) at the checkout unless stated otherwise. Any change in the GST rate shall be automatically applied to the prices of the goods.
GST is payable in respect of any supply of goods made to you by RAPP Australia Pty Ltd, you will be liable to pay an amount equal to the GST payable (at the current prevailing rate) on the supply at the same time and in the same manner as the consideration for the supply is to be provided under these Terms and Conditions.
Some goods will not include local taxes (GST).
Payment maybe be affected by credit card using the ordering facility on this website. We only accept Visa, MasterCard or via Pay Pal.
When you send us your personal information including credit card information we encrypt these details to protect them from unlawful access. To purchase from us over the Internet you must be over 18 years old.
Orders that exceed your credit limit will not be processed.
All payments should be billed instantaneously however; it can take up to 24 hours on a weekday until the money will be taken out of your account. This may take longer on the weekends.
Please be aware that you are responsible for correctly entering all bill and payment methods information requested when paying your bill. If the information is incorrect it may result in your bill remaining unpaid.
While payment services provide a payment reference number acknowledging your payment, your financial institution may subsequently decline the transaction. Therefore, the issue of a payment reference number does not deem payment of the bill to have been finalised.
Should payment be declined then you will need to contact your financial institution. RAPP Australia Pty Ltd will not be aware that the transaction has been declined and is therefore unable to inform you directly.
Prices do not include GST, shipping and handling costs. These costs will be shown at the end of the shopping process and will depend on delivery address, delivery method, as well as weight and size of the goods.
Cleaning the NEANN Medical Bags and Kits
The information contained in NEANN’s ‘Guidelines for Cleaning the NEANN Medical Kit Range’ document is only a guideline for Cleaning NEANN Medical Kit’s and could expire. If unsure please contact RAPP Australia Pty Ltd on 03 5284 0901.
Failure to clean any NEANN Medical Bags or Kits as per RAPP Australia Pty Ltd guidelines will avoid warranty and may damage the material.
Warranty, Services and Repairs
The information contained in Rapp Australia’s ‘Guidelines for Cleaning the NEANN Medical Kit Range’ document is only a guideline for Cleaning NEANN Medical Kit’s and could expire. If unsure please contact RAPP Australia Pty Ltd on 03 5284 0901.
Failure to clean any NEANN Medical Bags or Kits as per RAPP Australia Pty Ltd guidelines will avoid warranty and may damage the material.
Failure to abide by these guidelines outlined below or on our ‘A Guideline to Warranty, Services and Repairs’ document as per RAPP Australia Pty Ltd terms and conditions will avoid warranty, servicing or repairing of any product.
Other information provided to you for your product may differ from this document. If such a case does happen, contact RAPP Australia Pty Ltd on 03 5284 0901.
The information contained below is only a guideline for Warranties, Servicing and Repair’s and maybe out of date. If unsure please contact RAPP Australia on 03 5284 0901.
RAPP Australia Pty Ltd Warrants all products supplied to be free from defect. Should this not be the case we will replace or repair the item (at our option).
We only make exceptions with this rule when the good appears to be not-as-described on a case-by-case basis at our sole discretion. The deadline for any refund claim is two weeks after the delivery date or at our discretion. The refund is issued to you after we receive a Waiver of Copyright signed by you. This is a required condition.
NEANN Medical Kits
To lengthen the life of the kits and prevent premature wear and tear which is not covered under warranty, the following standards of care are strongly recommended:
- All kits should be stored in appropriately designed storage compartments,
- Kits with plastic base runners should be stored on the runners,
- Kits should be stored out of direct sun light and
- Follow instructions outlined in‘Guidelines for Cleaning the NEANN Medical Kit Range’
If you have a product that is under warranty, which requires fixing, replacing, etc, please contact:
- RAPP Australia Pty Ltd operates a complete service and preventative maintenance department.
- We can provide this facility for both goods purchased from us and elsewhere (subject to limitation).
- We can provide scheduled services.
- We can provide exchange units (for equipment we supply only) whilst the device is offline or at our workshop and
- We have 4 levels of service contracts available. Please contact us for the details.
The services we supply vary in costs. If you have a product you would like serviced, please contact:
- We carry a wide range of parts for all of the products we stock.
- We provide a rapid response service.
- We can send replacement units for most products (for equipment we supply) to be onsite around Australia within 48 hours*.
*This can occur additional costs. Limited to destinations where normal freight services exist. This option is not included on public holidays.
The repairs we offer vary in costs. If you have a product you would like repaired, please contact:
At RAPP Australia we value your concerns. If you have any concerns about goods, products, materials, accessories, kits or bags, which appear on our site or our terms and conditions, please contact firstname.lastname@example.org or alternately on 03 5284 0901.
Thank you for visiting our site.